A Review of Factors Influencing User Satisfaction in Indonesias Online Newspaper
This study examines the correlations between information (content, accuracy, format, and timeliness), system (ease of use), pricing and environment with user satisfaction of Indonesias online newspapers, based on the Doll and Torkzadeh framework. The benefit of this research is to help online newspaper providers increase their focus on factors that contribute to user satisfaction, thus increasing quality as well as user satisfaction. Furthermore, this paper also helps to encourage newspapers to provide online versions by presenting the factors that contribute to user satisfaction so they can increase their competitive advantage over existing online news providers. This study identifies three factors that influence satisfaction of online newspaper users in Indonesia: content, ease of use, and pricing.
Online newspaper user satisfaction system information
athalia Devina Widjaja Nathan Tanoey
School of Information Systems, BINUS INTERNATIONAL-BINUS UNIVERSITY, Jakarta, Indonesia School of Information Systems, BINUS INTERNATIONAL -BINUS UNIVERSITY, Jakarta, Indonesia
国际会议
上海
英文
447-450
2011-03-11（万方平台首次上网日期，不代表论文的发表时间）