Research on Logistics Service Quality Management Based on LSQ Model

摘要：

Service plays an important role in the long-term development and strategic profit for enterprise. This paper aiming at the characteristics of serviceoriented enterprises, using LSQ model research on logistics enterprises service quality management, puts forward pushing the internal customer service and customer segmentation, external customer service differentiation is the measure to improve logistics enterprises service quality

关键词： LSQ mode logistics service quality satisfaction

作者: Lu Lin

作者单位: School of Business Administration, Guizhou College of Finance and Economy Guizhou Key Laboratory of Economic Simulation Guiyang, China

会议类型: 国际会议

会议名称: 2011 International Conference on System Modeling and Optimization(ICSMO 2011)(2011年系统建模与优化国际会议)

会议地点: 贵阳

会议语种:英文

页码: 123-125

在线出版日期: 2011-01-26（万方平台首次上网日期，不代表论文的发表时间）