An Empirical Study on Factors Influencing the Quality of Internet Banking Service

摘要：

This paper studies the factors of affecting perceived service quality of internet banking. The framework of perceived service quality is constructed on the basis of theoretical research and Chinas reality. And the framework is tested by LISREL8.7.This paper also puts forward the suggestions of enhancing perceived service quality of internet banking.

关键词： Internet banking factors empirical study

作者: Zheng Xiaoting Dai Zhuo

作者单位: School of Business Jiujiang University Jiujiang city, P.R. China, 332005

会议类型: 国际会议

会议名称: Third International Symposium on Information Science and Engineering(第三届信息科学与工程国际会议 ISISE 2010)

会议地点: 上海

会议语种:英文

页码: 3-6

在线出版日期: 2010-12-24（万方平台首次上网日期，不代表论文的发表时间）