Research on the Total Quality Management of Government for the Public Crisis

摘要：

Government in the process of public crisis management usually pays attention to improve the efficiency of its behaviors, and the efficiency contains two aspects: one is the speed of the management, the other is the quality of the management. The idea and method of total quality management is an important way for government and enterprises to manage organizations and improve the efficiency, especially in the past few years, has been attached importance by government. The aim of this paper is to apply the idea and method of Total Quality Management to the process of public crisis management, and then put forward some related measures of Total Quality Management in the process of public crisis management so as to improve the efficiency of government management.

作者: ZHU Nan LI Bao-ming

作者单位: College of Public Administration, Fuzhou University, Fuzhou, P.R.China, 350108 College of Materials Science and Engineering, Fuzhou University, Fuzhou, P.R.China, 350108

会议类型: 国际会议

会议名称: 2011 International Conference on Public Administration(2011公共管理国际会议)

会议地点: 成都

会议语种:英文

页码: 135-139

在线出版日期: 2011-10-18（万方平台首次上网日期，不代表论文的发表时间）