Analysis of Creating a Service-oriented Government on the Basis of Customer-orientation in China

摘要：

With the worldwide wave of management triggered by the rapid development of social economy, Chinese administrative management system also began to reform in order to adapt to the new challenges it is facing. The customer-oriented view which was learned from the corporation management has been brought to the administrative mechanism. To be a service-oriented one, the government began to consider citizens as its customers to improve its government performance. And on the basis of analyzing the interacted relationship between the government and the citizens, the paper tries to design an administrative managerial process of establishing a service-oriented government and with which to operate the paper outlines a new portrait of administrative reform which shows the reciprocal between government and its customers eventually.

作者: CHENG Cong-hui WU Jiang

作者单位: School of Political Science and Public Management, Southwest University,Chongqing, P.R.China, 400715

会议类型: 国际会议

会议名称: 2011 International Conference on Public Administration(2011公共管理国际会议)

会议地点: 成都

会议语种:英文

页码: 140-145

在线出版日期: 2011-10-18（万方平台首次上网日期，不代表论文的发表时间）