Factors Affecting Public Trust in Government: Behavioral Perspective from the Public
Researches for restoring publics trust in government are at the core of government modernization. The purpose of this study is to explore the key factors affecting trust in government from the behavioral perspectives of public. A theoretical model for the empirical examination of the publics satisfaction and trust of public service is proposed. The data used in this analysis are taken from a broad mass online survey. Using Partial Least Squares approach, a highly statistically significant goodness-of-fit is found for the model. The main findings are first, that public who are satisfied with specific public services generally have a higher level of trust in government than public who are dissatisfied. Second, trust in government is also influenced by performance of public service.
LIU Yan ZHOU Chang-feng
School of Information System and Management, National University of Defense Technology, P.R.China, 4 School of Social Sciences and Humanities, National University of Defense Technology, P.R.China, 4100
国际会议
2011 International Conference on Public Administration(2011公共管理国际会议)
成都
英文
91-95
2011-10-18（万方平台首次上网日期，不代表论文的发表时间）