Are Soft Practices Important For Quality Improvement?

摘要：

This study examines the influence of six selected soft practices (SP) (management commitment, employee empowerment, training, reward and recognition, customer focus, and supplier management) on quality improvement (QI) within 255 Malaysian electrical and electronics (E&E) firms. It uses regression and correlation analysis to test these relationships. The results reveal that management commitment, employee empowerment, training, reward and recognition, customer focus, and supplier management are significantly and positively associated with QI in the firms studied. Also, employee empowerment was perceived as the dominant soft practice for QI. Employee empowerment is associated with significant increases in QI. This study contributes to a better understanding of the influence of soft practices on organizational QI among firms within the context of the Malaysian E&E sector. Suggestions for future research are discussed.

作者: Muhammad Madi Bin Abdullah Juan Jose Tari

作者单位: Universiti Teknologi, Malaysia International University of Alicante

会议类型: 国际会议

会议名称: 2011 Academy for Global Business Advancement(AGBAs)8th World Congress(全球商务发展学会第八届国际会议)

会议地点: 大连

会议语种:英文

页码: 213-228

在线出版日期: 2011-09-15（万方平台首次上网日期，不代表论文的发表时间）