Relationship Satisfaction in Outsourcing Relationships: Some Insights from the Electrical and Electronic Sector of Malaysia

摘要：

This paper tests empirically the determinants of relationship satisfaction in an outsourcing environment among 203 electronic and electrical firms in Malaysia. Multiple regressions were used to test hypotheses generated from a model which was based on the social exchange theory. Findings indicate that supplier relationship-specific investments and relational norms have significant positive relationships with relationship satisfaction, while as expected, opportunistic behavior had a significant negative relationship with relationship satisfaction. Contrary to conventional view, buyer relationship specific investments showed an inverse relationship with relationship satisfaction. Implications of findings were discussed and suggestions for future research presented.

作者: Jason Wai Chow Lee Osman Mohamad T.Ramyah

作者单位: all of Universiti Sains Malaysia

会议类型: 国际会议

会议名称: 2011 Academy for Global Business Advancement(AGBAs)8th World Congress(全球商务发展学会第八届国际会议)

会议地点: 大连

会议语种:英文

页码: 729-738

在线出版日期: 2011-09-15（万方平台首次上网日期，不代表论文的发表时间）