An Empirical Research on Hotel Employee Satisfaction Based on Factor Analysis ——A Case Study of Changjiang Hotel

摘要：

Hotel employee satisfaction has been the focus of hotel management,20 variable factors which affect employee satisfaction are achieved by analyzing employee satisfaction of Changjiang hotel. These variable factors are analysed by SPSS, Five factors are extracted by factor analysis, including work environment, incentives, work intensity, career planning, job stress,reliability analysed followed. Then the evaluation model of employee satisfaction of Changjiang hotel is constructed on the basis of empirical analysis. Finally, the suggestions how to improve employee satisfaction are proposed at the base of empirical research so as to strengthen the management, and promote the quality of hotel service. These are several measures for hotel to improve the employee satisfaction so as to provide high quality services for guests.

作者: ZHOU Xuejun

作者单位: School of Economics and Management Chongqing Three Gorge University Wanzhou, Chongqing, China

会议类型: 国际会议

会议名称: International Conference on Management and Service Science(2011年第五届管理与服务科学国际会议 MASS 2011)

会议地点: 武汉

会议语种:英文

页码: 1-4

在线出版日期: 2011-08-12（万方平台首次上网日期，不代表论文的发表时间）