The Implementation Issues of Service Coproduction in Public Service
Service has for a long time been viewed as an interactive process during which the customer and service provider coproduce a service. Viewing citizens as co-producers of public service has also been accepted in some literatures. Although coproduction in business service and in public service has different features, the fundamental issues are almost the same when implementing the concept respectively in these two services. The purpose of this paper is from an implementation perspective to discuss the theoretical and practical implementation of the concept of coproduction in public service. A holistic viewpoint of coproduction is introduced and more building blocks for coproduction are borrowed from studies made in business service. Besides the theoretical analysis, the current research also introduces some phenomena and practices that have occurred in China in order to illustrate the issues to be discussed and to support the research.
Kun Yang
Department of Business AdministrationBusiness School, Nankai UniversityTianjin 300071, China
国际会议
International Conference on Management and Service Science(2011年第五届管理与服务科学国际会议 MASS 2011)
武汉
英文
1-4
2011-08-12（万方平台首次上网日期，不代表论文的发表时间）