Global Delivery of Service via Online Platforms Service Models,Challenges and Research Agenda
Online service is the new rising service practice that uses Internet as the primary service delivery platform. Some forms of online service like crowdsourcing have drawn academic interests. However, confusions on the concepts and business models around online service still exist; and little effort has been made for the improvement. In this paper, we identify and define five key business models of online service by positioning it in organizational practices. Then a research agenda is proposed. By doing this, we call academic attentions to this new phenomenon of service.
Baozhou Lu Qingfeng Zeng
Information Systems and Decision ScienceLouisiana State UniversityBaton Rouge, USA Information Management and Information Systems Shanghai University of Finance & Economics Shanghai,
国际会议
International Conference on Management and Service Science(2011年第五届管理与服务科学国际会议 MASS 2011)
武汉
英文
1-6
2011-08-12（万方平台首次上网日期，不代表论文的发表时间）