Waste Analysis of Lean Service

摘要：

Based the value stream of lean service, Lean Service wastes are proposed. They including (1) Service Design waste, (2) Service Item waste, (3) Service Ability waste, (4) Service Process waste , and (5)Service Delay waste. The conclusion puts forward the application of Lean Service wastes and the theoretic foundation for promoting lean service.

作者: Qu li Ma man Zhang guannan

作者单位: School of Economics & ManagementBeijing Information Science & Technology UniversityBeijing, China School of Economics & Management Beijing Information Science & Technology University Beijing, China

会议类型: 国际会议

会议名称: International Conference on Management and Service Science(2011年第五届管理与服务科学国际会议 MASS 2011)

会议地点: 武汉

会议语种:英文

页码: 1-4

在线出版日期: 2011-08-12（万方平台首次上网日期，不代表论文的发表时间）