Study on the Psychological Model of the Self- service Bank Customers
A combination model of self-service was explored to eliminate the psychological insecurity of the customers in using self-service banks based on the problems analysis of self-service banking system in this paper. Two key points of the customers concern were analyzed including the design of self-service banking facilities of privacy protection in the whole space and self-service machine interface. The new combination model of service was researched with the purpose of protecting the mental safety of the users.
Haipeng LIU Yajun LI Qijun DUAN
Nanjing University of Science and Technology, Jiangsu, China
国际会议
The 4th International Conference on Mechanical Engineering and Mechanics(第四届国际机械工程与力学会议)
苏州
英文
983-985
2011-08-11（万方平台首次上网日期，不代表论文的发表时间）