Statistical Analysis on the Influence Mechanism of the Service Quality In Quality Certification Corporations

摘要：

This paper analyzes the influence factor of service quality in quality certification corporations, and bring up the hypothesis relationship between auditors service quality and centers service quality in the service process of quality certification, taking a certification center as an sample to unfold the empirical study, and establishes its outside quality structure equation conceptive model, through exploratory factor analysis, confirmatory factor analysis as well as whole structure equation model, digs out the relationship between the auditors service quality and centers service quality, and at the same time acquires some suggestions about improving the service of quality certification.

作者: Huang Yanxi

作者单位: School of Economics Hua zhong University of Science and Technology Wuhan, China

会议类型: 国际会议

会议名称: 2011 International Conference on Product Innovation Management(第六届产品创新管理国际会议)

会议地点: 武汉

会议语种:英文

页码: 547-550

在线出版日期: 2011-07-16（万方平台首次上网日期，不代表论文的发表时间）