The Literature Review of the Service Quality Study

摘要：

During late the seventies of the 20th century with the development of service marketing and management, service quality is becoming the focus.This paper firstly analyzes research abroad and discusses the definition of service quality,service quality dimensions and measurement of service quality. Secondly,we clarify domestic research from composition and measurement of service quality. Last, we get the lack of service quality research through the comparions between home and abroad.

作者: Liang Yingying Ma Xujun

作者单位: School of Economics and Management Taiyuan University of Science and Technology,TYUST Taiyuan, P.R.C School of Economics and ManagementTaiyuan University of Science and Technology,TYUST Taiyuan, P.R.Ch

会议类型: 国际会议

会议名称: 4th Conference on System Science,Management Science & System Dynamics(第四届系统科学、管理科学&系统动力学国际会议)

会议地点: 上海

会议语种:英文

页码: 269-274

在线出版日期: 2010-12-10（万方平台首次上网日期，不代表论文的发表时间）