Correlation between Business Process Reengineering and Operation Performance of National Commercial Banks

摘要：

The business process reengineering is an important strategy for the national commercial banks in recent years, which not only promote the customer satisfaction of the commercial banks, but also raise its operation performance. The balance score card is a kind of valid tool to measure operation performance of commercial banks. The structure equation model may execute the empirical analysis for related effect between business process reengineering and operation performance, then disclose the micro-economic effect and provide valid theory identification for national commercial banks to promote the efficiency of business process reengineering.

作者: Liao Xiaoli

作者单位: School of Tourism studies and Economic management,Leshan Normal University,Leshan,P.R.China,614004

会议类型: 国际会议

会议名称: The 7th International Conference on Innovation and Management(第七届创新与管理国际会议 ICIM 2010)

会议地点: 武汉

会议语种:英文

页码: 981-985

在线出版日期: 2010-12-04（万方平台首次上网日期，不代表论文的发表时间）