An Optimization Model for Determining Optimal Levels of Engineering Characteristics in QFD under Multi-Segment Market

摘要：

An optimization model for a multi-segment market based on quality function deployment is established to maximize customers’ overall customer satisfaction. The weights of importance of market segments and development costs in the model are expressed as triangular fuzzy numbers in order to describe the imprecision caused by human subjective judgment. The solving approach for the fuzzy optimization model is suggested. A case study is given to illustrate the feasibility of the proposed method.

关键词： quality function deployment new product development customer requirements engineering characteristics fuzzy optimization

作者: Xinggang LUO C.K. KWONG Jiafu TANG Bin GAO

作者单位: Department of System Engineering, School of Information Science and Engineering, Northeastern Univer Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Ko

会议类型: 国际会议

会议名称: 2011 China Control and Decision Conference(2011中国控制与决策会议 CCDC)

会议地点: 四川绵阳

会议语种:英文

页码: 2180-2184

在线出版日期: 2011-05-23（万方平台首次上网日期，不代表论文的发表时间）