Queueing System with Impatient Customers: A Review

摘要：

In this paper, queueing systems with impatient customers is surveyed in accordance with various dimensions. First, we introduce the impatient behaviors (balking and reneging) and their various rules proposed in literature. Second, analytic solutions, numerical solutions and simulation modeling of the queue with impatient customers are investigated. Third, we propose the optimization both from the perspective of customers and providers. Finally, some research trendencies in the field are included.

关键词： Queues Impatient customers Balking Reneging

作者: Kangzhou Wang Na Li Zhibin Jiang

作者单位: Sino-US Global Logistics Institute, Shanghai Jiao Tong University, 200030 Shanghai, China Department of Industrial Engineering and Logistics Management, Shanghai Jiao Tong University, 200240 Department of Industrial Engineering and Logistics Management, Shanghai Jiao Tong University,200240

会议类型: 国际会议

会议名称: 2010 IEEE International Conference on Service Operations and Logistics,and Informations(2010 IEEE 服务、运筹、物流与信息化国际研讨会)

会议地点: 青岛

会议语种:英文

页码: 82-87

在线出版日期: 2010-07-15（万方平台首次上网日期，不代表论文的发表时间）