Modular Logistics Service Platform

摘要：

Providing customized services to satisfy the customers from different industry background is the emerging and critical issue of the success of the third party logistics company. This paper develops a modular logistics service platform for the third party logistics providers who are facing varied customer requirements from different industries, targeting quick identification of customer requirements and generation of comprehensive and modular logistics services in fast-changing customization environments. Three dimensions of the modular logistics service platform are identified, that is service, process, and activity, which reflects customers individual requirements. By combining different existed modular components in the service platform, this proposed philosophy can be efficiently used to develop new services for both the existed customers and the new customers.

作者: Yong Lin Jing Luo Li Zhou

作者单位: University of Greenwich, London,SE10 9LS UK, member of IEEE. Huazhong University of Science & Technology, Wuhan,430074 China. University of Greenwich, London,SE10 9LS UK.

会议类型: 国际会议

会议名称: 2010 IEEE International Conference on Service Operations and Logistics,and Informations(2010 IEEE 服务、运筹、物流与信息化国际研讨会)

会议地点: 青岛

会议语种:英文

页码: 200-204

在线出版日期: 2010-07-15（万方平台首次上网日期，不代表论文的发表时间）