Study in Comprehensive Evaluation Method to Railway Passenger Service Quality Based On Rough Set and Fuzzy Evaluation

摘要：

In view that determination of index weights over relies on experts in process of Fuzzy evaluation,this paper presents an comprehensive evaluation approach combined rough set theory and fuzzy evaluation method for rail passenger service quality evaluation. It applies rough set to determine index weights,and evaluate objectively rail passenger service quality through the fuzzy evaluation process. The example application shows that the method is not only better evaluate rail passenger service but also provide a reference for quantitative analysis on service quality.

关键词： railway passenger rough set fuzzy evaluation service quality

作者: Wang Suozhu He Zhaohui Li Haifang

作者单位: Information Engineering Institute,Capital Normal University (CNU),Beijing 100048,China

会议类型: 国际会议

会议名称: 2010 International Forum on Computer Science-Technology and Applications(2010 国际计算机科学技术应用论坛 IFCSTA 2010)

会议地点: 南宁

会议语种:英文

页码: 216-219

在线出版日期: 2010-12-10（万方平台首次上网日期，不代表论文的发表时间）