The Using of Delphi Study in Supply Chain Management-Service Parts Supply
The primary purpose of the study is to determine the critical challenges facing service parts managers and to help bridge the gap between research and practice. In order to accomplish this, a web-based Delphi study research with 18 senior service parts from a variety of industries frequently dealing with service parts inventory issues was used in the paper. The results of the research include 18 commonly identified potential service parts inventory issues and ten key challenges for the service parts supply industry. The identified challenges should serve as a guide for both researchers seeking to contribute to the service parts body of knowledge and practitioners who are regularly faced with service parts inventory issues.
Service supply chain Service operations Service inventory Delphi panel Supply management
ZHENG Peng GOU Weimin
The Economics and Management College, Dalian Ocean University, Dalian, P.R.China, 116023
国际会议
北京
英文
339-342
2011-08-08（万方平台首次上网日期，不代表论文的发表时间）