Analysis on Civil Aivation Transport Service Complaint in China
Civil Aviation transport service complaint is one of the forms that consumer is dissatisfied with civil aviation transport service quality.Based on the data of aviation transport service complaint from 2006 to 2010 in China, this paper analyzes the basic characters of Chinese aviation transport service complaint,then it studies aviation transport service complaints reasons,Finally,it takes out some countermeasures for aviation service complaint. The result indicates several reasons have resulted into aviation transport service complaint in china. Therefore, to reduce civil aviation service complait rate in China,measures should be used.Only if thus,can civil aviation transport industry obtains competitive advantages and keep sustainable development in intense market competition in China.
civil aviation transport service quality complaint
Long Jilin
School of Economics and Management Civil Aviation University of China Tianjin, China
国际会议
北京
英文
657-660
2011-08-08（万方平台首次上网日期，不代表论文的发表时间）