Excellent Civil Aviation Transport Service Quality Mind and Implementation in China
Advanced quality minds are the basic premise for civil aviation transport enterprise to achieve outstanding service quality. This article reviews the development of service quality theories, and analyzes the rudimentary features of air transport service. It pointes out, to realize the historic cutting across from civil aviation big nation to civil aviation powerful nation in China, Chinese airlines must be good at service learning and absorbing and drawing on the experiences of other airline. They should also actively build outstanding service quality minds. Finally, it explores the routes to implement these minds.
Aviation transport service quality Mind Implementation
Long Jilin
School of Economics and Management Civil Aviation University of China Tianjin, China
国际会议
北京
英文
669-672
2011-08-08（万方平台首次上网日期，不代表论文的发表时间）