Operation of Service Quality System in Academic Libraries: A Case Study of Wuhan University of Technology Library

摘要：

Providing readers with high quality information services is a forever subject for an academic library.Enhancing Total Quality Management in the academic library is not only the inevitable requirements of the era development, but also the urgent needs of scientific management of academic libraries.Using methods of document analysis and case study, this paper presents the operation of service quality system, taking Wuhan University of Technology Library(WHUTL) as example.Proposes that .enhancing Total Quality Management in the academic library is the way out of improving service quality. Discusses in detail the implication of Total Quality Management, the development of quality system documentation,the implementation of service quality system,and the auditting mechanism of quality system.etc.

关键词： Academic Library Service Quality System Total Quality Management

作者: Pan Juying

作者单位: Wuhan University of Technology Library, Wuhan, P.R. China 430070

会议类型: 国际会议

会议名称: 2011 2nd IEEE International Conference on Emergency Management and Management Sciences(2011年第二届IEEE应急管理与管理科学国际会议 ICEMMS 2011)

会议地点: 北京

会议语种:英文

页码: 924-927

在线出版日期: 2011-08-08（万方平台首次上网日期，不代表论文的发表时间）