Warranty Claim Analysis for Nonrepairable Items Considering Human Factors
In warranty claims, both product users and warranty suppliers play an important role: non-failed items may be claimed whereas failed items may not be claimed, which contradicts the widely used assumptions in the publication in the reliability engineering community. We analyzed warranty claim for repairable items in our previous work 1, where we considered human factors due to both consumers and manufacturer and assumed that manufacturers ability to fix intermittent failures is improving with the number of failures. In this paper, we analyze warranty claims for non-repairable items and assume the ability to fix intermittent failures is dependent on time since the first intermittent failure is reported. We use data experiments to conduct sensitivity analysis.
Human factors nonrepairable items warranty claims failed but not reported nonfailed but reported
SHAOMIN WU
School of Applied Sciences, Cranfield University, Bedfordshire MK43 OAL, UK
国际会议
北京
英文
121-126
2011-06-20（万方平台首次上网日期，不代表论文的发表时间）