A Literature Survey on User Experience Evaluation Methods
The objective of this study is to identify appropriate evaluation methods for user experience (UX) elements such as usability, affect, and user value. This objective was accomplished through three steps: (1) collecting and merging evaluation methods, (2) classifying them according to UX elements, and (3) analyzing the characteristics of each method. In the first step, we conducted a literature survey from a variety of research fields. A total of 148 articles were collected from proceedings, dissertations, magazines, reports, and books. From those sources, 52 methods for evaluating several concepts, including service quality and customer satisfaction, as well as UX, were collected. Then, they were merged into a total of 35 methods. Second, we mapped the methods onto UX elements. Finally, we analyzed the evaluation methods and compared their advantages and disadvantages. As a result, we suggested the evaluation methods which could be used as guidelines when evaluating UX. The results of this study provide new ideas for evaluating UX, especially in terms of affect and user value, and are expected to help researchers choose appropriate UX evaluation methods.
user experience (UX) usability affect user value evaluation methods
Heekyung Moon Sung H. Han Jaehyun Park Hyun K. Kim Seunghwan Oh Joohwan Park
Pohang University of Science and Technology (POSTECH), South Korea
国际会议
The Institute Industrial Engineera Asian Conference 2011(2011年国际工业工程师协会亚洲会议)
上海
英文
267-272
2011-06-10（万方平台首次上网日期，不代表论文的发表时间）