The Impact of Deposit and Production Rate Transition Strategy for a Production Line with Impatient Customers
Most analyses of make-to-stock production control system assume either all orders are eventually met (complete backordering) or that no customers are willing to wait (lost sales). However, in real manufacturing the customer maybe just queues in the line but reneges after an amount of time for impatient. To reduce the loss of impatient customer, deposit is required by some manufactures which may alleviate the renege behavior of the customers. In this paper, the production system with customer impatient and deposit is modeled as an assembly queue network. By means of Markov chain method, the system performance is derived and the impacts of customer impatient and deposit on performance of the line are analyzed. Moreover, the optimal deposit setting policy and production planning policies are discussed from view of economic.
impatient customer deposit queue production planning
Na Li Zhibin Jiang Shukai Wang
Department of Industrial Engineering and Logistics Engineering, Shanghai Jiao Tong University, China
国际会议
The Institute Industrial Engineera Asian Conference 2011(2011年国际工业工程师协会亚洲会议)
上海
英文
482-488
2011-06-10（万方平台首次上网日期，不代表论文的发表时间）