The Alternative Approach in Airport Performance Evaluation: An Empirical Application to the Cross-Strait Airports
Airports play several roles concurrently in passenger transport, cargo transport, business activities, and economic development. Recently, the competitiveness and ranking of Shanghai, Beijing, and Hong Kong International Airport moved forward, but Taiwan Taoyuan International Airport (TTIA) declined these years. Therefore, this study proposed an alternative model of BSC-DEA for airport performance evaluation in order to improve the performance of TTIA. There are two purposes of this research, first, establish a BSC-DEA model by integrating the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA) methodologies for airport performance evaluation; second, screening the homogeneity airports raw data of the Cross-Strait for calculating the efficiency and ranking to verify the validity of this BSC-DEA model. The results of this research can be used as the performance evaluation and productivity improvement guidelines for TTIA. In addition, these results not only can reveal the performance variations of 12 Cross-Strait Airports but also can provide the authorities for making better management policies and strategies to improve their performance.
airport performance evaluation balanced scorecard data envelopment analysis
Chih-Hsien Chen Wun-Jie Lin
Department of Management, Fo-Guang University, Taiwan, China
国际会议
The Institute Industrial Engineera Asian Conference 2011(2011年国际工业工程师协会亚洲会议)
上海
英文
580-586
2011-06-10（万方平台首次上网日期，不代表论文的发表时间）