A Three-Phase Approach to Service Staff Assignment for MRO Tasks
Whereas the importance of MRO (Maintenance, Repair and Overhaul/ Operation) service has been emphasized in manufacturing industries, few studies have focused on service staff assignment of MRO activities in spite of its great relevance. This paper aims to propose a novel method for assigning proper staff to specific task in such activities. Business object and process models are established. To present MRO service skills and properties of level, skill vector is stated and help to analyze skill requirements of tasks. A three-phase approach to assign service staff is put forward, applying an improved genetic algorithm (GA) and specific evaluation pattern to intelligently search and rank the feasible constitution groups of service staff. Finally, a decision support system to validate this approach is introduced.
MRO staff assignment genetic algorithm (GA) product service
Kai Pan Dong Zhang Xinjian Gu Yangjian Ji Chengyi Le
Institute of Advanced Manufacturing Engineering, Zhejiang University, Hangzhou, Chinac Institute of Advanced Manufacturing Engineering, Zhejiang University, Hangzhou, China
国际会议
The Institute Industrial Engineera Asian Conference 2011(2011年国际工业工程师协会亚洲会议)
上海
英文
612-622
2011-06-10（万方平台首次上网日期，不代表论文的发表时间）