A SERVICE MANAGEMENT ENTERPRISE ARCHITECTURE

摘要：

In this paper, we propose a four-layer enterprise architecture for service management. The aim of the proposed architecture is to provide an automated, centralised, real-time service management system solution at the enterprise level. This architecture covers essential service management functions and integration between these functions. The proposed architecture can be adopted as service management reference architecture to implement service management in the real business world.

关键词： Enterprise architecture Service management System management Toolset management

作者: Jianwen Chen Iain Mcintosh George Africa Arthur Sitaramayya

作者单位: IBM Australia, 601 Pacific Highway, St. Leonards, NSW 2065, Australia

会议类型: 国际会议

会议名称: 1st International Conference on Logistics,Informatics and Service Science(2011物流、信息化与服务科学国际会议 LISS 2011)

会议地点: 北京

会议语种:英文

页码: 176-182

在线出版日期: 2011-06-08（万方平台首次上网日期，不代表论文的发表时间）