A CROSS INDUSTRY EVALUATION OF CRITICAL SUCCESS FACTORS FOR ALIGNMENT OF STRATEGY AND BUSINESS PROCESSES A Case Study of SMEs in the Region of J()nk()ping in Sweden
The challenges in the global economy have forced companies to rethink the way they operate and their relations with both customers and subcontractors. To remain competitive, companies need to align their business processes with the firm抯 strategy and make a strategic use of information technology. This paper addresses one of the important issues in business process management field as well as strategic alignment that is, how do we create and sustain alignment between business processes and strategy? The authors have performed a literature review in order to analyse the challenges and critical success factors in process management and business and IT alignment. The results of that investigation are the basis for developing the approach that is advocated in this paper. Four case studies have been conducted in the area of J()nk()ping in order to test the validity of the approach in Small and Medium Enterprises (SMEs). The results show that SMEs continuously put efforts to maintain alignment between their business processes and strategy by means of Information Technology. They usually consider people, management, IT/IS and organisational culture as most important in order to create alignment between strategy and business processes. Organisational structure and performance measurement tend to be less important.
Strategy and IT alignment Business processes Strategy Information technology Business Process
Marie Noel Eyenga Ondoa Farnaz Ansari Djafari Ulf Seigerroth
Department of Information Engineering, J(o)nk(o)ping University, J(o)nk(o)ping, Sweden
国际会议
13th International Conference on Enterprise Information System(第13届企业信息系统国际会议 ICEIS 2011)
北京
英文
928-937
2011-06-08（万方平台首次上网日期，不代表论文的发表时间）