COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGERS SATISFACTION BASED ON ROUGH SET AND ENTROPY
To assess the passengers satisfaction is the key to analyze the service quality of the railway sector. The most important part of the assessment is to calculate the weight of each index which influences the passengers feelings in their journey. In this paper, we choose Ticket Price, Convenience, Train speed, Comfort and Security as the indicators to assess the passengers satisfaction. First, we use the rough set theory to calculate the subjective weight of the five indicators that influences the passengers travel feelings. Second, we calculate the objective weight of the same five indicators using the Entropy Method. At last, we get the integrated weight based on the subjective weight and the objective weight through the integrated weight calculating formula. The results indicate that the Security has the highest weight, followed by the weight of the Ticket Price and the Convenience. The Comfort and Speed have the lowest weight.
Satisfaction Rough Set Entropy Method Weight
Feng Yun-qing Li Xue-wei Li Xue-mei
School of Economics and Management, Beijing Jiaotong University, Haidian District, 100044 Beijing, China
国际会议
13th International Conference on Enterprise Information System(第13届企业信息系统国际会议 ICEIS 2011)
北京
英文
1205-1211
2011-06-08（万方平台首次上网日期，不代表论文的发表时间）