EXECUTION MEASUREMENT-DRIVEN CONTINUOUS IMPROVEMENT OF BUSINESS PROCESSES IMPLEMENTED BY SERVICES
Continuous improvement of business processes is becoming increasingly important for organizations that need to maintain and improve their business in the current context, and to that end the continuous incorporation of changes to improve it is a key issue. However, an organization that has not defined how to measure and analyze the execution of its business processes is unlikely to have real and reliable information to introduce these changes. Nor will it easily achieve the goals set for the improvement effort that has been set out. MINERVA framework provides a comprehensive guide for the continuous improvement of business processes implemented by services and following principles of model driven development. Among other elements it defines a Business Process Continuous Improvement Process (BPCIP) and a Business Process Execution Measurement Model (BPEMM). In this paper we present the BPCIP and the BPEMM to first identify the business goals defined for business processes; second, to select the appropriate execution measures to be implemented and collect the associated execution information; third, to analyze and evaluate this information, identifying improvement opportunities, and fourth, to integrate these improvements into business processes in a systematic way to achieve the specific improvement results.
Business Process Management (BPM) Service Oriented Computing (SOC) Business process execution measures Continuous business process improvement
Andrea Delgado Barbara Weber Francisco Ruiz Ignacio García-Rodríguez de Guzmán
Computer Science Institute, Faculty of Engineering, University of the Republica, Montevideo, Uruguay Computer Science Institute, Quality Engineering Research Group, University of Innsbruck, Innsbruck, Alarcos Research Group, Technologies and IS Department, University of Castilla-La Mancha, Ciudad Rea
国际会议
13th International Conference on Enterprise Information System(第13届企业信息系统国际会议 ICEIS 2011)
北京
英文
1688-1699
2011-06-08（万方平台首次上网日期，不代表论文的发表时间）