A NEW METHOD FOR MONITORING INDUSTRIAL PRODUCT-SERVICE SYSTEMS BASED ON BSC AND AHP
Driven by the increased competition pressure in the last few years, a number of manufactures are shifting their focus from products towards Industrial Product-Service Systems (IPS2). However, the shift to IPS2 is also accompanied by risks. The monitoring of IPS2 could support executives in identifying the IPS2 risks in time and could serve as the basis for optimizing future IPS2. In this paper a new method for the hierarchical monitoring of IPS2 is developed based on Balanced Scorecard (BSC) and Analytic Hierarchical Process (AHP). The performances and the imbalance degrees of IPS2 on different levels are calculated to show IPS2 comprehensively. BSC is applied to define IPS2-specific perspectives and indicators. AHP is used to construct a hierarchical monitoring structure and to generate weights for different IPS2-specific perspectives and indicators. Finally a case study is introduced to validate this method.
BSC AHP Monitoring Industrial Product-Service System (IPS2) Performance Measuring
Michael Abramovici Feng Jin
Ruhr-University Bochum, Universit(a)str. 150, Bochum, Germany
国际会议
13th International Conference on Enterprise Information System(第13届企业信息系统国际会议 ICEIS 2011)
北京
英文
2076-2082
2011-06-08（万方平台首次上网日期，不代表论文的发表时间）