AN EMPIRICAL ANALYSIS OF BEIJING PUBLIC TRANSPORT USERS SATISFACTION LEVEL
Assessing the level of public transport users satisfaction is important not only to implication of public transport priority policy, but also to improvement of public transport service level. In this paper, evaluation index system of pubic transport passengers satisfaction is established according to basic requirement of passengers. Then, based on matter element theory, evaluation model which uses coefficient of variation method to calculate the weight of the evaluation indices is developed. Finally, the model is applied to Beijing based on data surveyed by questionnare. The research indicates that public transport user satisfaction degree in Beijing is ‘medium.
Public transport Users satisfaction Matter element model Coefficient of variation
Hongmei Wang Lingyu Jia
School of Economics and Management, Beijing Jiaotong Universtiy, Haidian district, Beijing, 100044, China
国际会议
13th International Conference on Enterprise Information System(第13届企业信息系统国际会议 ICEIS 2011)
北京
英文
2836-2840
2011-06-08（万方平台首次上网日期，不代表论文的发表时间）