HOW COMMUNICATION IMPACTS ON THE DEVELOPMENT OF TRANSACTIVE MEMORY SYSTEM IN TASK-TEAMS?

摘要：

This study examined the effect of different communication modalities on the development of transactive memory systems (TMSs) in task-teams. We propose that development of TMSs to meet different expertise and knowledge demands is dependent on communication context and modes. Findings suggest that in taskteams, informal communication context, face-to-face (FTF) and non-face-to-face (non-FTF) communication modes are positively related to the development of TMS. The results also show that the effect of communication context and modes on TMS development is moderated by prior familiarity among team members. Furthermore, TMS is positively related to team performance. Finally, theoretical and managerial implications are discussed.

关键词： Transactive memory system Communication Team

作者: Yonglin Yang Yanping Liu Fangcheng Tang

作者单位: School of Economics & Management, Beijing Jiaotong University, Beijing 100044, P.R. China

会议类型: 国际会议

会议名称: 13th International Conference on Enterprise Information System(第13届企业信息系统国际会议 ICEIS 2011)

会议地点: 北京

会议语种:英文

页码: 2889-2892

在线出版日期: 2011-06-08（万方平台首次上网日期，不代表论文的发表时间）