Theoretical Study of Customer Satisfaction and Assessment of Satisfaction Degree
Under the condition of market economy, it is a critical problem for power supply enterprises to face that how to marketing-oriented, customer demand for the purpose, enhance service awareness and improve service quality. Providing good service for customer is not only an important means to develop the electricity market, but also an anchor to enhance the corporates brand and image. This paper is based on customer satisfaction theory, analyze evaluation indicators and implementation process of customer satisfaction degree and gives way to improve customer satisfaction degree. Measuring the quality of service by the way of comprehensive evaluation of services quality for power supply enterprises play a decisive role in improving the quality of service.
Comprehensive Evaluation Customer Satisfaction Degree Power Supply Enterprises
Yang Lin Gu Changzhou Long Jie Chen Xiaoping
Jiaozuo Power Supply Company Jiaozuo, Henan Province, China Department of Economics and Management North China Electric Power University Beijing, China
国际会议
2010 International Conference on Circuit and Signal Processing(2010年电路与信号处理国际会议 ICCSP 2010)
上海
英文
101-104
2010-12-25（万方平台首次上网日期，不代表论文的发表时间）