Effects Of Supervisory Support On Employees Outcomes: The Mediating Roles Of Citizenship Role Definition And Trust In Supervisor
Drawing on social exchange theory, we proposed and tested a mediation model linking perceived supervisor support (PSS) to employee attitudinal and performance outcomes by highlighting two complimentary mediators: trust in supervisor and citizenship role definition. Using 169 supervisor-subordinate dyads from a variety of organizations in China, the studys results indicate that even though trust in supervisor and citizenship role definition jointly accounted for the effect of PSS on employee attitude (I. E. , affective commitment), they explain disparate behavioral outcomes of PSS. It was found that trust in supervisor fully mediated the effect of PSS on task performance, whereas citizenship role definition fully mediated the effect of PSS on organizational citizenship behavior (OCB). In addition, this study contributed to the literature by developing and validating a new OCB scale for Chinese Mainland, the PRC OCB Scale. Results of this study were discussed in terms of their theoretical and practical implications for management research.
perceived supervisor support trust in supervisor citizenship role definition employee outcomes China
LIANG Jian FARH Jiing-Lih
Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai, P. R. Chinas Department of Management of Organizations, The Hong Kong University of Science and Technology, Hong
国际会议
2010 International Conference on Management(2010管理国际大会)
上海
英文
439-452
2010-07-24（万方平台首次上网日期，不代表论文的发表时间）