An Empirical Study of Online Trust Displaying Service Effect and Its Affecting Factors
Consumers perceived trust risk is one of the main bottlenecks to online purchasing, and now many websites resort to the trust displaying service to reduce Consumers perceived risk, and promote their trust. However, there are few empirical studies to prove whether this kind of online trust service have outstanding effect, and whether its attributes and service contents both have significant influence on consumers trust? In order to settle puzzle above, this article took the online trust displaying service as the objects, and collected data of 225 university students through online simulation shopping. Regression analysis was applied to the data and finally got some useful concludions.The online trust displaying service has significant effect in promoting consumers trust. And the service provider attributes and service contents have positive significant effect on consumers trust. Moreover, the service provider attributes have bigger effect than service contents comparatively.
Electronic commerce Consumers trust Effect Trust displaying service
Xiao Kaihong
School of Management Henan University of Technology Zhengzhou, P.R. China
国际会议
成都
英文
324-327
2010-06-12（万方平台首次上网日期，不代表论文的发表时间）