Modeling & Simulation of an Outpatient Service System
Improving service quality is critically important in hospital environments. Given the unpredictable nature of patient arrivals and types of treatments required, improving the service quality of Outpatient Service System (Accident and Emergency Department) is a major challenge. Hospital managers need to achieve a reasonable balance between patient waiting times and resource configurations. This paper presents the design and development of a simulation model which enable hospital managers to assess the impact of alternative resource configurations. This model demonstrates how sharing of resources across various processes improve service quality. Complexities involved in modeling and simulation of outpatient service systems are also discussed.
discrete event simulation arena outpatient service system modeling
Yu Yu Wang Lifeng Huang Huang Terrence Perera
Field Bus Technology & Automation Lab North China University of Technology Beijing, China Systems Modelling & Integration Research Group Sheffield Hallam University Sheffield, UK
国际会议
太原
英文
691-693
2010-10-22（万方平台首次上网日期，不代表论文的发表时间）