Research and Design of Digital Campus Operation & Maintenance Center (O&M Center) Based on ITIL

摘要：

Based on the framework of ITIL (Information Technology Infrastructure Library), this paper put forward a design solution to Operation & Maintenance Center model in digital campus. The design involves service, service management workflow, technology and staff, etc, to provide the University Information System Operation & Maintenance with a complete set of solutions. The Operation & Maintenance Center mainly consists of the front service desk and the backend technology platform. The Service desk which is responsible for reception from users and service requests of the operation & maintenance center is the interface between users and the center. Technology platform is a set of all tools which the Operation & Maintenance Center holds, to perform operation, maintenance and monitory on hardware and software of information system.

关键词： ITIL digital campus operation and maintenance O&M center

作者: Zhigang Yang

作者单位: Capital Normal University Beijing, China

会议类型: 国际会议

会议名称: The 2010 International Conference on Computer Application and System Modeling(2010计算机应用与系统建模国际会议 ICCASM 2010)

会议地点: 太原

会议语种:英文

页码: 598-601

在线出版日期: 2010-10-22（万方平台首次上网日期，不代表论文的发表时间）