Analysis on the Influence of Supervisory Role on Staffs Organizational Citizenship Behaviors in Service Enterprises

摘要：

Research on service enterprises find that supervisory play an important role in staffs behaviors.Among them,the role of employee champion,strategic partner and change agent all can lead to staff show positive behaviors,but the role of administrative expert can not affect staff positively.LMX not only can affect staffs behavior directly,but also modulate the role of supervisory.So service enterprises should stress supervisory role,strengthen staffs PSS to enable staff to show more organizational citizenship behaviors.

关键词： supervisory role LMX OCB

作者: Yu Wei Zhang Yani

作者单位: Shandong university of Finance Jinan,P.R.China

会议类型: 国际会议

会议名称: 2010 2nd IEEE International Conference on Information and Financial Engineering(2010年第二届IEEE信息与金融工程国际会议 ICIFE 2010)

会议地点: 重庆

会议语种:英文

页码: 426-429

在线出版日期: 2010-09-17（万方平台首次上网日期，不代表论文的发表时间）