The Corporate Crisis Response Capabilities Review of Toyota Recall

摘要：

This paper first introduces relevant theories on corporate crisis, and then creates evaluation index system for corporate crisis response capability and chooses Fuzzy Analysis as research methodology. Selecting Toyota Recall as the study case to carry out comprehensive evaluation of crisis-response capabilities, this paper verifies index system is both scientific and feasible, and arrives at the conclusion that an enterprise should have crisis management capability, establish crisis early warning system and hold organizational crisis knowledge learning.

关键词： Corporate crisis response Fuzzy Analysis method evaluation Toyota Tecall

作者: BingLi Haisheng Wang

作者单位: Harbin Engineering University, China

会议类型: 国际会议

会议名称: The fourth International Conference on Information Systems for Crisis Response and Management(第四届危机响应与管理信息系统中国区国际大会 ISCRAM 2010)

会议地点: 哈尔滨

会议语种:英文

页码: 245-250

在线出版日期: 2010-09-10（万方平台首次上网日期，不代表论文的发表时间）