An Empirical Study of the Influence of Person-Supervisor Fit on Organizational Citizenship Behavior: A Case of Service Industry

摘要：

Service industry is a typical labor-intensive business. For service firms, the organizational citizenship behavior of employees can enable the enterprises to obtain absolute predominance in competitions. Considering the team work characteristics of organization features in service corporations, this paper dynamically examines the influence of person-supervisor fit on organizational citizenship behavior. From the results of empirical tests on 181 director-staff matched data, it can be shown that in service corporations, value congruence and personality similarity have significant positive effects on all aspects of OCB, while demographic similarity has a significant negative impact on OCB-Society.

关键词： person-supervisor fit value congruence personality similarity demographic similarity organizational citizenship behavior

作者: Li Jing Fan Juanjuan

作者单位: School of Business Administration, Hunan University, Changsha, 410082, China

会议类型: 国际会议

会议名称: 2010 International Conference on Management Science and Safety Engineering(2010管理科学与安全工程国际会议 MSSE 2010)

会议地点: 烟台

会议语种:英文

页码: 887-891

在线出版日期: 2010-08-06（万方平台首次上网日期，不代表论文的发表时间）