Influence Factors Research of Meteorological Service Public Satisfaction

摘要：

The service degree of satisfaction is between the target client sensation benefit and its expected value disparity psychological sensation. Research on the evaluation of meteorological service public degree of satisfaction is a good way to improve service quality level for meteorological apartments and it can provide a scientific basis for their long development. This article constructs the meteorological service public degree of satisfaction evaluation model from the multi-disciplinary angles by making various improvements in domestic and foreign existing mainstream customer degree of satisfaction evaluation models.

关键词： Meteorological Services Public Satisfaction SEM

作者: Lianshui Li Juan Du

作者单位: Nanjing University of Information Science & Technology, Nanjing 210044, China

会议类型: 国际会议

会议名称: 2010 International Conference on Probability and Statistics of the International Institute for General Systems Studies(国际一般系统理论研究会中国概率统计学会第二届学术会议IIGSS-CPS2010)

会议地点: 南京

会议语种:英文

页码: 1-4

在线出版日期: 2010-07-29（万方平台首次上网日期，不代表论文的发表时间）