A Framework to Overcome Knowledge Sharing Barriers:Conversational Approach based on Web 2.0 and CoP
A key challenge emerging for organizations is how to encourage knowledge sharing within an organization because knowledge is an organizations intellectual capital and is of increasing importance in gaining a competitive business advantage. Isolated initiatives for promoting knowledge sharing and team collaboration without taking into consideration the limitations and constraints of knowledge sharing can halt any further development in the KM culture of an operation. Individual and social barriers often prevent effective knowledge sharing. It is therefore necessary to identify and eliminate or minimize as many barriers as possible. This article investigates knowledge sharing bottlenecks and proposes the use of conversational knowledge sharing as an effective instrument for knowledge sharing. This paper determines the causes and effects of knowledge barriers and proposes solutions by using HOQ to develop strategies. The article introduces a financial company case study as an example of conversational knowledge sharing. Then, the developed strategies are applied to Company K.
Knowledge sharing Barriers of knowledge sharing Conversational approach CoP Web2.0 HOQ
Daegeun Hong Euiho Suh Kiwon Lee Seongtae Kim
Department of Industrial and Management Engineering POSTECH, Pohang, Kyungbuk, Republic of Korea
国际会议
香港·广州
英文
69-74
2010-07-25（万方平台首次上网日期，不代表论文的发表时间）