Creating Successful Process Improvement Programs: the Roles of Consultant and Industry

摘要：

Many popular process improvement programs, such as TQM, Six Sigma, and others, fail to achieve the expected results due to reasons that are poorly understood. This study examines the interaction between consultants and industry that contribute to the success and failures of popular process improvement programs. The result is an implementation model that can assist practicing managers in improving the success rate of popular improvement programs.

关键词： Quality Management Six Sigma Implementation Model

作者: Douglas N.Hales Satya S.Chakravorty

作者单位: College of Business Administration The University of Rhode Island 7 Lippitt Road, Ballentine Hall Ki Coles College of Business Kennesaw State University 1000 Chastain Road Kennesaw, GA 30144, USA

会议类型: 国际会议

会议名称: The Fourth International Conference on Operations and Supply Chain Management(第四届运营与供应链管理国际会议 ICOSCM 2010)

会议地点: 香港·广州

会议语种:英文

页码: 102-106

在线出版日期: 2010-07-25（万方平台首次上网日期，不代表论文的发表时间）