The Impact of Trust and Relationship Commitment on 3PL Integration and Performance: A User Perspective
Though the integration between third-party logistics users and providers (3PL integration) has received increasing attention from academicians and practitioners in recent years, little was known about the factors influencing 3PL integration and their impacts on performance. This study investigates the impact of trust and relationship commitment on 3PL integration and performance. We propose and empirically test a model using data collected from 361 third-party logistics users in Mainland China, Hong Kong and Taiwan. The findings from this study reveal the existence of positive relationship between trust and relationship commitment, relationship commitment and 3PL integration as well as 3PL integration and performance. Our results also indicate that relationship management and 3PL integration are helpful to the performance of both 3PL providers and users.
Trust Relationship commitment Logistics integration 3PL
Li Luo Baofeng Huo Xiande Zhao Jeff Yeung
School of Business Administration, South China University of Technology, Guangzhou, China School of Management, Xian Jiaotong University, China Centre for Supply Chain Management & Logistic Department of Decision Sciences and Managerial Economics Faculty of Business Administration, The Chi
国际会议
香港·广州
英文
246-248
2010-07-25（万方平台首次上网日期，不代表论文的发表时间）