Factors Influencing Service Innovation in an Open Environment
In this dynamic and fierce environment, how to enhance the organizational capability and create service innovation to maintain their competitive advantage is set a top priority for most service firms. In order to keep following the changes and seize the opportunities in time, KIBS (knowledge intensive business service) firms usually collaborate with their customers to gain knowledge and resources and try hard to train their employees to have dynamic capability. In this paper, we aim to focus on KIBS firms and research on the antecedents of co-production and its impacts on service innovation.
Co-production Service Innovation
YuChieh Jessie Song Jashen Chen
College of Management, Yuan Ze University, Taiwan
国际会议
香港·广州
英文
562-567
2010-07-25（万方平台首次上网日期，不代表论文的发表时间）