Impact of Information Distortion in Service Supply Chains
This study analyzes the information distortion problem within the context of service industries, and measures the amplification effect in a make-to-order environment for the Mortgage Service Game. In order to measure the impact of several factors managed by the service companies, such as capacity adjustment time, service delay time, information sharing, and variability of application start rate on information distortion, a simulation model is developed for Mortgage Service Game. Based on the original Mortgage Service Game settings, it is found that higher rates of information sharing on new application rates, and service delay times as well as lower capacity adjustment times speed up the system to reach stabilization. Under the different value combinations of the factors, it should be noted that amplification effect diminishes while information sharing and service delay time increase. Somewhat surprisingly, amplification effect weakens with increasing variability in the new application start rates. In contrast, the shorter capacity adjustment times lead to less amplification on SSCs. It is noted that service delay time and rate of information sharing act very similarly in view of amplification effect at all stages.
Service Operations Management Supply Chain Information Distortion Mortgage Service Game
Erkan Bayraktar Tun(c) Bozbura Ayse Nur Koc Ekrem Tatoglu
Industrial Engineering Department Bahcesehir University, Besiktas, Istanbul 34349 Turkey Department of International Trade and Business Bahcesehir University, Besiktas, Istanbul 34349 Turke
国际会议
香港·广州
英文
568-573
2010-07-25（万方平台首次上网日期，不代表论文的发表时间）